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Wednesday, April 09, 2008

EXCELLENT CUSTOMER SERVICE

I have written before about the hit-and-miss standards of customer service in Thailand. One company that truly stands out is American Express, and they've just called me for no reason other than to wish me a Happy Songkran. The ulterior motive will probably have been brand awareness but it's still a nice touch.
Who else gets your vote for customer service excellence in Thailand?

Posted by (c) 2016 Written by Andrew Batt

3 comments:

Anonymous 4:09 PM  

Definitely not True Move who sends me spam text messages three times a day!

(c) 2016 Written by Andrew Batt 6:59 AM  

Yes - I agree with that totally. My spam texts come in Thai yet the one reminding my to pay always come in English!

Anonymous 4:13 PM  

They have to! someone need to change the (negative) perception that is floating around regarding customer service!

Mike

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(c) The Bangkok Bugle 2006 - 2015. Email me at bkkandy AT myway.com for information.